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Privacy Policy.

Why we hold and process information?

This notice sets out how we hold and process information we hold about you. We process personal information about our customers and possible new customers so we can provide you with quotation, information, service and advice on the range of products we offer

This includes:

  • Company Trading Name
  • Contacts, name, email address and direct dial number if applicable
  • List of products you hold
  • Contracts on products
  • Quotation, assessment and costing information.

Sharing information with others

We may need to share personal information we process with others. If we have to do this, we will keep to data-protection legislation. Depending on the circumstances, we may share information with:

  • The Xerox Corporation and their subsiduries
  • User specific Software vendors
  • Government bodies
  • Other suppliers contracted by us or Xerox to supply services to you such as toner deliveries

This does not mean that we necessarily share information with all the above, but we may do so if we need to.

  • Why we use your personal information

For example, we may use the personal information you give us in several ways, for example to make arrangements for an engineer to visit to fix a problem. Have the Xerox helpdesk contact you to help you or sending you information on our services and billing.


Integrated Office Machines/IOM Copiers Limited May 2018

  • Right to gather information

You have the right to ask for a copy of the information that we hold about you. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information if this is not accurate. To ask for this information, please write to us or email us at

Fair Processing Statement

Fair Processing Statement

We are contacting you to advise that on the 25th May 2018 the rules and regulations surrounding Data Protection are changing. The new requirements are designed to protect individuals and ensure that ANY and all data held by a third party is held securely and for the right reasons. As a business we take this matter seriously and request you kindly confirm that you consent to us holding your data and contacting you with news or special offers or other marketing media.

We may currently hold all or some of the following information where you have previously supplied it;

Your name

Your address

Your telephone numbers

Your email addresses

Your payment details

A list of all or some of your current equipment

We hold and process personal information about you so that we can keep you informed of offers, parties or events which may be of interest to you.

By replying to this email, you understand and agree that your data will be held securely in accordance with the information outlined above and in the attached privacy policy.

What are cookies?

For almost any modern website to work properly, it needs to collect certain basic information on its users. To do this, a site will create files known as cookies – which are small text files – on its users’ computers. These cookies are designed to allow the website to recognise its users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose.

Cookies do a lot of different jobs which make your experience of the Internet much smoother and more interactive. For instance, they are used to remember your preferences on sites you visit often, to remember your user ID and the contents of your shopping baskets, and to help you navigate between pages more efficiently. They also help ensure that the advertisements that you see online are more relevant to you and your interests. Much, though not all, of the data that they collect is anonymous, though some of it is designed to detect browsing patterns and approximate geographical location to improve user experience.

Some of our pages may also contain images called ‘web beacons’ (also known as ‘clear gifs’), which allow us to count visitors. Web beacons only collect limited information, including a cookie number, a timestamp, and a record of the page on which they are placed. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

Information collected by cookies and web beacons is not personally identifiable.

What types of cookie are there?

Broadly speaking, there are four types of cookie: strictly necessary cookies, performance cookies, functionality cookies and targeting or advertising cookies.

  • Strictly necessary cookies are essential to navigate around a website and use its features. Without them, you wouldn’t be able to use basic services like shopping baskets and e-billing.
  • Performance cookies collect anonymous data on how visitors use a website; they can’t track users, and are only used to improve how a website works.
  • Functionality cookies allow users to customise how a website looks for them: they can remember usernames, language preferences and regions, and can be used to provide more personal services like local weather reports and traffic news.
  • Advertising and targeting cookies are used to deliver advertisements more relevant to you, but can also limit the number of times you see an advertisement, and be used to chart the effectiveness of an ad campaign by tracking users’ clicks. They can also provide security in transactions. They are usually placed by third-party advertising networks with a website operator’s permission, but can be placed by the operator themselves. They can remember that you have visited a website, and this information can be shared with other organisations, including other advertisers.

Additionally, these cookies break down into two further sub-types.

  • Persistent cookies remain on a user’s device for a set period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
  • Session cookies are temporary. They allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Once you close the browser, all session cookies are deleted.

What’s the law?

Recently, the law on cookies has changed. Now sites that try to place performance, functionality, and targeting and advertising cookies need your permission for before they can place them onto your computer. To find out more about the law, click here.

How do I turn cookies off?

Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally you have the option to accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings, and check the following links for more browser-specific information.

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

To switch off third-party advertising cookies, you can turn these off by visiting the Internet Advertising Bureau’s consumer advice site here.

For more information on cookies, click here

User agreement

By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be.